Privacy policy

Privacy Policy

Privacy Policy

Last Updated: [Add Date]

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services. We are committed to complying with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and all applicable regulations.

1. Information We Collect

We collect the following categories of data:

A. Personal Identification Data

  • Full name

  • Mobile number

  • Email address

  • Delivery address

  • National address (if provided)

B. Order & Transaction Data

  • Products purchased

  • Payment method (no full card details stored)

  • Order history

  • Billing information

C. Technical & Usage Data

  • Device information

  • IP address

  • Browser type

  • Cookies and usage logs

D. Customer Support Data

  • Communications, chat messages, emails, and complaints.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders.

  • To deliver products and manage shipments.

  • To verify payments and prevent fraud.

  • To provide customer support and handle inquiries.

  • To improve website performance and user experience.

  • To send order confirmations, updates, or essential notifications.

  • To send marketing or promotional messages (only with your consent).

  • To comply with Saudi legal and regulatory requirements.

3. Legal Basis for Processing (as required under PDPL)

We process personal data based on:

  • Your consent.

  • Our contractual obligation to fulfill your order.

  • Compliance with Saudi laws and regulations.

  • Legitimate business interests that do not override your rights.

4. Data Sharing & Disclosure

We may share your data with:

  • Shipping and courier companies for order delivery.

  • Payment gateways for payment processing.

  • Technical service providers (hosting, security, analytics).

  • Government authorities when legally required (e.g., fraud, disputes).

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

5. Cross-Border Data Transfers

If your data needs to be processed outside the Kingdom of Saudi Arabia, we ensure the receiving country has adequate data protection standards in compliance with Saudi PDPL requirements.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill your orders

  • Meet legal and regulatory obligations

  • Maintain transaction records as required by law

Afterward, data is deleted or anonymized.

7. Your Rights Under Saudi PDPL

You have the right to:

  • Request access to your personal data

  • Request correction or update of your data

  • Request deletion of your data (unless legally required to keep it)

  • Withdraw consent for marketing messages

  • Request a copy of your stored personal data

  • File a complaint with the competent Saudi authority

8. Cookies & Tracking Technologies

We use cookies to:

  • Enable core website functions

  • Analyze traffic and improve performance

  • Save your preferences

  • Enhance shopping experience

You can control cookie settings via your browser.

9. Data Security

We implement strict administrative, technical, and physical measures to protect your data, including:

  • Encryption

  • Access controls

  • Secure payment processing

  • Firewalls and threat-monitoring systems

Despite our best efforts, no system is 100% secure, but we follow industry-standard protection levels.

10. Children’s Privacy

We do not knowingly collect data from individuals under 18 years old. If such data is discovered, it will be deleted immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.